Complaints
Last updated: 1 November 2026
Order Issues
If you receive damaged parts, missing parts, an incorrect variation, or another discrepancy, please tell us promptly so we can put it right. Please send:
- Your name and order number
- Photos showing the issue
- A description of the problem
Email newyork@feydom-usa.com, or use the complaint form on this page. The form sends an email to our team. We aim to assess documented complaints quickly and to repair or replace the affected module(s) where the claim is justified.
Delivery Delays
Made-to-order products are typically delivered in 15 to 20 weeks from the date of your order. That period is an estimate. Manufacturing, ocean freight, weather, carrier schedules, and holidays can change the actual date. We will share updates when we have them. The process from order to delivery is described on Ordering and Delivery and in the Shipping Policy.
Delivery Service
Shipping options are described in the Shipping Policy. If the carrier's service differs from what was confirmed, write to newyork@feydom-usa.com with the date, what happened, and any photos. Your feedback helps us with our partners.
Cancellations and Returns
Most products are made-to-order and are final sale after the short cancellation window in the Terms and Conditions. In-stock items, when identified as such, have a limited return window. Read the Return and Refund policy before you request a cancellation or return.
Warranty
Defects in materials or workmanship are handled under the Warranty.
Other Feedback
Other comments or complaints: newyork@feydom-usa.com. You may also use the form below or the contact form.
DVOUCH, LLC, 20 Hallets Point, Suite #2206, Astoria, NY 11102, United States.