Ordering and Delivery
Last updated: 1 November 2026
How to Order
You can place an order on www.feydom-usa.com. Choose your product, fabric, and configuration, add it to the cart, and complete checkout. Payment is processed by Stripe. After payment you receive an order confirmation by email. Please check every line (model, fabric, configuration, address, price, tax, and delivery) and tell us promptly if something is wrong. The contract is formed when checkout is completed, payment is received, and we send you an order confirmation by email. Full terms are in the Terms and Conditions.
For help with a configuration, fabric samples, or an existing order, use the contact form or email newyork@feydom-usa.com.
Who We Serve
DVOUCH, LLC serves customers in the State of New York. We may also serve customers in other U.S. states where there is no local FEYDOM distributor. If your state has a local FEYDOM distributor, please contact that distributor. We will tell you if we cannot fulfill an address for that reason. Checkout will confirm whether we deliver to your ZIP code.
Delivery Time
Made-to-order products are typically delivered in 15 to 20 weeks from the date of your order. That period is an estimate.
A typical sequence is:
- Checkout and payment (or the deposit stated at checkout, if a deposit is used).
- Manufacturing in Europe according to your specification.
- International transport to the United States and any customs processing.
- Local delivery, scheduled with you by the Merchant or the carrier.
We will update you when the shipment is in motion and when a delivery appointment can be set. See the Shipping Policy.
Delivery Appointment
When the goods are ready, you will be contacted to choose a delivery date. Please keep the phone number and email on the order reachable. An adult must be present. If you need to change the appointment, tell the carrier as soon as possible and at least 24 hours in advance to avoid a failed-delivery charge.
Please inspect packages on arrival and note any damage or shortage on the delivery receipt. Email photos to newyork@feydom-usa.com with your order number.
Storage
If your plans change, tell us before the goods leave the warehouse. Short-term storage may be available; fees may apply after the free period stated in our shipping message.
More Information
See also Shipping Policy, Payment Methods, and Return and Refund. Questions: newyork@feydom-usa.com.