FAQ

The merchant is DVOUCH, LLC, a New York limited liability company (EIN 42-5161261) at 20 Hallets Point, Suite #2206, Astoria, NY 11102. The Site feydom-usa.com is administered by F ONLINE. Sales questions: newyork@feydom-usa.com.

DVOUCH, LLC operates in the State of New York and may also serve customers in other U.S. states where there is no local FEYDOM distributor. If your state already has a local FEYDOM distributor, that distributor serves customers there. Enter your ZIP code at checkout and we will confirm whether we can fulfill the address.

Choose your product on this Site, add it to the cart, and complete checkout. Payment is processed by Stripe. You receive an order confirmation by email. See Ordering and Delivery and the Terms and Conditions.

FEYDOM products are crafted in Europe, in facilities that include solar-powered production, using wood from sustainably managed forests.

Made-to-order products are typically delivered in 15 to 20 weeks from the date of your order. That period is an estimate; international transport can change the actual date.

See the Shipping Policy, or ask newyork@feydom-usa.com.

Sales through this Site are handled online from New York. To arrange a consultation, request fabric samples, or discuss a configuration, email newyork@feydom-usa.com or use the contact form.

Modules use hook-and-loop (Velcro) strips or metal connectors, depending on the collection. You can separate them to rearrange the sofa. See the product pages for details.

Yes. You can add modules or order replacement covers at a later date.

Fabric dye lots can vary. We cannot guarantee an exact shade match with a cover or module produced in an earlier batch. That variation is normal and is not a defect.

Check the care label sewn inside the cover and follow it.

Remove the covers from each module, starting at the corners.

Spot-clean fresh stains with a mild detergent suitable for the fabric before a full wash.

Machine wash only if the label allows it. Fasten hook-and-loop so it does not catch the fabric. Use a gentle cycle and cold water (about 90°F / 30°C unless the label says otherwise). Use a mild detergent. Do not use bleach or fabric softener.

Air dry flat or hanging, away from direct sun. Do not tumble dry.

Put the dry covers back so they sit evenly.

Several FEYDOM fabrics are suitable for homes with pets. MOLLIA is among the most practical choices for hair, light scratching, and everyday cleaning. See the fabrics pages on this Site or ask us which fabrics fit your household.

New products purchased from DVOUCH, LLC include a five-year limited warranty on structural faults (frame including springs, connectors, and legs) and a two-year limited warranty on fabric removable covers, foam, and cushion fillings. Details, exclusions, and how to claim are on the Warranty page. You may also have rights under federal and state law that vary by state.

Made-to-order furniture is final sale after the short cancellation window in the Terms and Conditions. In-stock items, when identified as such on your confirmation, may be returned within 15 days if unused and unassembled. Damaged or defective goods are handled separately. See Return and Refund.