Return and Refund

Last updated: 1 November 2026

Made-to-Order Goods — Final Sale

All made-to-order furniture is final sale after the short cancellation window in the Terms and Conditions (24 hours from payment if production has not started and the order has not been dispatched). After that window, these goods cannot be cancelled for a refund and cannot be returned or exchanged because of a change of mind, fabric, color, or configuration. Unless your confirmation expressly says an item is in stock, it is made-to-order.

In-Stock Goods

If the confirmation expressly identifies an item as in stock, you may request a return within 15 days of delivery, with proof of purchase. The unused item must be unassembled, in as-new condition, and packed for safe transport (protect rigid corners, arms, and bases; plastic wrap alone is not enough). Goods that are not in new condition will be refused.

You pay return shipping. Return shipping is not refunded. Original outbound delivery charges are not refunded.

After we receive and inspect the return, we will notify you. If approved, DVOUCH, LLC refunds the product price to the original payment method.

Damaged or Incorrect Goods

If goods arrive damaged, short, or incorrect, note the issue on the delivery receipt, photograph it, and email newyork@feydom-usa.com as soon as possible with your name, order number, description, and photos. We will arrange repair, replacement of the affected module(s), or another remedy required by law. This is separate from change-of-mind returns.

Warranty Defects

Defects in materials or workmanship after delivery are handled under the Warranty, not as a change-of-mind return.

How to Request a Return

Email newyork@feydom-usa.com or use the contact form. Do not ship goods back until we confirm the return and the address. Unauthorized shipments may be refused.

More Information

See the Terms and Conditions. Questions: newyork@feydom-usa.com.