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Warranty

Last updated: 1 November 2026

This limited warranty is given by DVOUCH, LLC, 20 Hallets Point, Suite #2206, Astoria, NY 11102, United States, to the original purchaser of new FEYDOM products bought from DVOUCH, LLC. It is non-transferable. It gives you specific legal rights, and you may also have other rights which vary from state to state, including rights under the Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq., and implied warranties under the New York Uniform Commercial Code.

Coverage

5-Year warranty coverage applies to structural faults in materials or workmanship defects on the frame including springs, connectors and legs, under normal use of the product as intended by the manufacturer.

2-Year warranty coverage applies to fabric removable covers, foam, and cushion fillings.

The warranty period runs from the date of delivery. A receipt or invoice is required to submit a claim.

Exclusions from Warranty

The warranty does not cover:

  • Normal wear and tear
  • Damage resulting from accidents, misuse, or abuse
  • Discoloration or damage due to incorrect care or the use of inappropriate cleaning methods/products contrary to the fabric care instructions
  • Unauthorized repairs or modifications
  • Damage caused by improper assembly
  • Damage from exposure to outdoor or humid environments
  • Fading or discoloration resulting from direct sun exposure
  • Visible transit damage or shortage that was not noted on the delivery receipt as required in the Terms and Conditions
  • Floor samples sold as displayed, as to wear that was visible at purchase
  • Products not purchased from DVOUCH, LLC (including products bought from another FEYDOM distributor or a reseller)

Claims Process

To submit a warranty claim, please send an email to newyork@feydom-usa.com. A receipt or invoice is required. Include the following information in your message:

  • Your full name and contact details
  • The product model and purchase date
  • A detailed description of the issue
  • Photos or videos that clearly illustrate the problem
  • A copy of your receipt or invoice

Our customer service team will review your claim and respond as soon as possible.

Remedy

If your claim is approved, DVOUCH, LLC will, at its discretion, either:

  • Repair the defective product
  • Replace the defective product with a new or refurbished item
  • Issue a refund for the purchase price

Because FEYDOM products are modular, a covered defect in one module is remedied as to that module. It does not require replacement of the entire configuration. The remedy provided will be determined on a case-by-case basis, depending on the nature of the defect and the availability of replacement parts or products. If a replacement part must be manufactured, lead time will be similar to a made-to-order module. For an approved warranty claim, DVOUCH, LLC covers reasonable shipping of the replacement or repaired module to the original delivery address in the territory we serve.

Implied Warranties

TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE TERM OF THIS LIMITED WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES IN THE TERMS AND CONDITIONS MAY NOT APPLY TO YOU.

Fabric Color Shade Disclaimer

Please note that there may be slight variations in the color shade of fabric materials used in our products. If you decide to add additional elements or accessories in the same fabric at a later date, the fabric color may not be an exact match to your original purchase. These subtle differences in color shade can result from various factors, such as dye lots or manufacturing processes. As this variation is a natural occurrence and not a defect in the fabric or workmanship, it is not covered under our warranty. Please consider this possibility when making additional purchases or customizing your items with the same fabric material.

Right to Modify the Policy

DVOUCH, LLC reserves the right to modify or update the warranty at any time without prior notice. The version that applies to your purchase is the version in effect on the date your contract was formed. We encourage you to review it periodically to stay informed about any changes.

If you have any questions regarding our Warranty, please contact our customer support team or email newyork@feydom-usa.com.

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