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Privacy Policy

Last updated: 1 November 2026

1. Who We Are

This Privacy Policy describes how personal information is collected and used when you visit feydom-usa.com (the "Site") and when you purchase FEYDOM products in the United States.

The following businesses handle your information, each in its own role:

  • DVOUCH, LLC (EIN 42-5161261), 20 Hallets Point, Suite #2206, Astoria, NY 11102, United States, is the merchant. It uses your information to process orders, conclude and perform sales contracts, arrange delivery, provide warranty service, and meet tax and recordkeeping duties. Contact: newyork@feydom-usa.com.
  • F ONLINE (VAT BG206214963), ul. Lyuben Karavelov 2, floor 3, office 5, 4000 Plovdiv, Bulgaria, administers the Site (hosting, security, and technical operation). Contact: info@feydom.com.

In this Policy, "we," "us," and "our" refer to DVOUCH, LLC and F ONLINE together, except where a specific entity is named.

2. Scope

This Policy applies to visitors and customers in the United States. DVOUCH, LLC operates in New York and may serve customers in other U.S. states where there is no local FEYDOM distributor. If you deal with a local FEYDOM distributor in another state, that distributor's own privacy notice applies to that relationship.

3. Information We Collect

Information you provide. When you create an order, complete checkout, use the contact or complaint form, request fabric samples, or write to us, we collect information such as your name, email address, phone number, billing and delivery address, ZIP code, product interest, fabric and configuration choices, payment details needed to process the transaction, and the content of your messages.

Information collected automatically. When you browse the Site we collect technical data such as IP address, browser and device type, operating system, referring URL, pages viewed, and approximate location derived from IP address. This is collected through cookies and similar technologies described in our Cookie Policy.

Information from service providers. Payment processors, carriers, and advertising partners may provide status information (for example, payment confirmation or delivery events).

4. How We Use Information

We use personal information to:

  • Process orders placed on the Site, including checkout, invoicing, payment, production, shipping, and delivery.
  • Respond to inquiries and provide fabric samples and product information.
  • Provide after-sales support, including complaints, returns, and warranty service.
  • Calculate and collect sales tax as required by New York law and, where applicable, destination-state law.
  • Operate, secure, and improve the Site.
  • Send transactional messages about your order.
  • Send marketing emails or other promotional messages where permitted, including with your consent or as otherwise allowed by the CAN-SPAM Act and state law. You may opt out of marketing at any time.
  • Detect, prevent, and investigate fraud, abuse, and security incidents.
  • Comply with law, including tax, accounting, consumer, and privacy obligations.

5. How We Share Information

We do not sell your personal information for money. We share information with service providers that help us operate, and only as needed for their services:

  • DVOUCH, LLC and F ONLINE share information with each other as needed to run the Site and fulfill orders.
  • Hosting: NETCUP (website hosting).
  • Email: NETIM (mailbox) and Zoho CPaaS (transactional email).
  • Payments: Stripe, which processes card and other electronic payments at checkout.
  • Logistics: carriers and delivery partners that transport and deliver your order.
  • Advertising: Meta Pixel and Google Tag Manager, as described in the Cookie Policy, to measure the performance of our ads.

We may also disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of our businesses, customers, or the public.

Some advertising technologies may constitute "sharing" of personal information for cross-context behavioral advertising under California law. See Section 9.

6. Cookies

We use cookies and similar technologies as explained in our Cookie Policy. You can manage non-essential cookies through your browser.

7. Security (New York SHIELD Act)

We implement reasonable administrative, technical, and physical safeguards designed to protect private information, consistent with the New York SHIELD Act (N.Y. General Business Law § 899-bb) and other applicable U.S. law. No method of transmission or storage is completely secure.

If a security incident involving your private information occurs, we will provide notice as required by New York law and other applicable U.S. state breach-notification laws.

8. Retention

We keep personal information only as long as needed for the purposes described in this Policy, including:

  • Inquiry records until the inquiry is closed, and longer if it becomes an order.
  • Contract, invoice, tax, and warranty records for the period required by New York tax and commercial recordkeeping rules and for the warranty period.
  • Marketing contacts until you opt out or we no longer use the list.
  • Technical logs for a limited period for security and diagnostics.

9. Your Privacy Rights

Marketing. You may opt out of marketing emails by using the unsubscribe link in the message or by writing to newyork@feydom-usa.com. Transactional messages about an existing order will still be sent.

Access and correction. You may request access to, or correction of, personal information we hold about you by contacting newyork@feydom-usa.com.

California (CCPA/CPRA). If you are a California resident, you have the right to: (a) know the categories and specific pieces of personal information we collect, the sources, the purposes, and the categories of third parties to whom we disclose it; (b) delete personal information, subject to legal exceptions; (c) correct inaccurate personal information; (d) opt out of the sale or sharing of personal information; (e) limit the use of sensitive personal information, if we use it for purposes that require that right; and (f) not be discriminated against for exercising these rights. We do not sell personal information for money. We may "share" personal information for cross-context behavioral advertising through advertising cookies. You may opt out by contacting newyork@feydom-usa.com with the subject line "Do Not Sell or Share My Personal Information," by using a recognized opt-out preference signal such as the Global Privacy Control (GPC) when your browser sends it, and by managing cookies as described in the Cookie Policy. We will respond to verifiable consumer requests within the time required by California law (generally 45 days). You may use an authorized agent as permitted by law.

Other U.S. states. Residents of states that have enacted consumer privacy statutes (including, where applicable, Virginia, Colorado, Connecticut, Utah, and others as those laws come into force) may have similar rights to access, delete, correct, or opt out of targeted advertising. To exercise a right available to you under the law of your state, contact newyork@feydom-usa.com.

Do Not Track. The Site does not currently respond to browser "Do Not Track" signals. We honor GPC as an opt-out of sale/sharing where required.

10. International Transfers

The Site is administered from Bulgaria, and email and hosting providers may process information in the European Union or other countries. By using the Site or placing an order from the United States, you understand that your information may be transferred to and processed in those countries, which may have privacy laws that differ from U.S. law. We take contractual and organizational steps appropriate to the transfer.

11. Children's Privacy (COPPA)

The Site is intended for adults. We do not knowingly collect personal information from children under 13 years of age. If you believe a child under 13 has provided personal information, contact newyork@feydom-usa.com and we will delete it.

12. Telephone and Electronic Communications

If you provide a phone number or email address, DVOUCH, LLC may contact you about your order by email, phone, or text. Marketing emails comply with the CAN-SPAM Act and include a working unsubscribe method. We do not send marketing text messages without the consent required by the Telephone Consumer Protection Act (TCPA) and related state rules. You may opt out of marketing calls or texts by telling us, and of marketing emails as described above.

13. Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Material changes will be indicated on the Site. Continued use of the Site after posting constitutes acceptance of the updated Policy where permitted by law.

14. Contact

Privacy requests and questions:

DVOUCH, LLC
20 Hallets Point, Suite #2206
Astoria, NY 11102
United States
newyork@feydom-usa.com

For technical operation of the Site: F ONLINE, info@feydom.com.

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