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Terms and Conditions

Last updated: 1 November 2026

1. Purpose and Acceptance

  1. These Terms and Conditions (the "Terms") govern access to and use of the website feydom-usa.com (the "Site") and the purchase of FEYDOM products from DVOUCH, LLC ("Merchant," "we," "us"). The legal entities responsible for the Site and for sales are identified in our Legal Notice.
  2. Use of the Site, placing an order, or completing checkout constitutes acceptance of these Terms.
  3. The Site is administered by F ONLINE. F ONLINE is not the seller. The contract of sale is solely between the customer and DVOUCH, LLC.

2. Merchant Information

DVOUCH, LLC is a New York limited liability company, EIN 42-5161261, with its registered office at 20 Hallets Point, Suite #2206, Astoria, NY 11102, United States. Email: newyork@feydom-usa.com.

3. Eligibility and Territory

  1. The Site is intended for users who are at least 18 years of age and have legal capacity. By using the Site you represent that you meet this requirement.
  2. DVOUCH, LLC is authorized and intended to operate in the State of New York. We may also sell and deliver to customers in other U.S. states where there is no local FEYDOM distributor. If a local FEYDOM distributor serves a state, customers in that state should contact that distributor. We do not sell for delivery outside the United States through this Site.
  3. You agree to use the Site lawfully. You shall not use the Site for fraud, to infringe the rights of others, or to damage, overload, or impair the Site. You are responsible for the accuracy of information you submit.

4. Online Store

You can browse products, add items to your cart, and complete an order at checkout on the Site. After payment you receive an order confirmation by email. Please check every line of the confirmation (model, fabric, configuration, address, price, tax, and delivery) and tell us promptly if something is wrong.

5. Products

Made-to-order products. Most FEYDOM furniture is manufactured to your choices of model, configuration, fabric, color, and finish. Unless an item is expressly identified as "in stock" on the order confirmation, the order is made-to-order.

In-stock products. An item is in stock for contract purposes only when the order confirmation expressly states that it is in stock.

Modular nature. FEYDOM products are modular systems made of independent elements. A defect, damage, or shortage in one or more modules does not make the remaining modules non-conforming. The Merchant's responsibility is limited to repair or replacement of the affected module(s). You are not entitled to return an entire configuration because of an issue limited to part of it.

Appearance. Images are illustrative. Slight variations in fabric shade, texture, and the way a cover sits on the frame are inherent to textiles and manufacturing and are not defects. New foam may feel firmer than a floor sample and will soften with use. Dye lots may differ if extra modules or replacement covers are ordered later; that difference is not a defect. "Easy-clean" fabrics are designed to help remove many household stains; they are not waterproof and do not guarantee removal of every stain.

6. Orders and Formation of the Contract

  1. An order placed on the Site is an offer to buy the products in your cart on these Terms.
  2. The contract becomes binding when checkout is completed and payment is received, and we send you an order confirmation by email.
  3. The Merchant may decline or cancel an order before shipment if the product cannot be supplied, if there is a clear pricing error, if fraud is reasonably suspected, or if delivery to the stated address is not possible. In those cases, amounts paid for the cancelled items are refunded, and the Merchant has no further liability for that cancellation.
  4. You may also contact us through the contact form or at newyork@feydom-usa.com for help with a configuration or an order.

7. Prices and Sales Tax

  1. Prices are stated in U.S. dollars (USD).
  2. Prices listed on the Site do not include sales tax. Sales tax is calculated and added at checkout as required by New York law and, where the destination state imposes tax that DVOUCH, LLC is required to collect, as required by that state's law. We do not quote a single tax rate on this page because rates vary by jurisdiction and may change.
  3. Delivery charges are not included in the product price unless the confirmation says otherwise. They are calculated for the destination and service level and shown at checkout.
  4. A later promotion or sale does not change the price of a confirmed order. Promotional offers cannot be combined unless we say otherwise.

8. Payment

Checkout is processed by Stripe. Stripe accepts major credit and debit cards and other methods Stripe makes available at checkout. All transactions are also subject to Stripe's terms. Amounts are in U.S. dollars.

Made-to-order production starts when payment (or the deposit stated at checkout, if a deposit is used) is received. Any remaining balance is due before the order is released for delivery. Title to the goods remains with DVOUCH, LLC until you have paid the full amount due.

Do not send cash by mail. We will never ask you to pay to a personal account that does not match DVOUCH, LLC.

See also Payment Methods.

9. Shipping and Delivery

Made-to-order products are typically delivered in 15 to 20 weeks from the date of your order. That period is an estimate. International transport, customs, weather, carrier capacity, and other events outside our control can change the actual delivery date. Delivery territory, options, and customer responsibilities are set out in the Shipping Policy and Ordering and Delivery. Risk of loss passes to you upon delivery to the address (or upon pickup). Inspect packages on arrival and note damage or shortage on the carrier receipt before signing.

10. Cancellation, Returns, and Refunds

The Merchant may cancel an order within 3 days of purchase if the product cannot be supplied as described above. You may cancel within 24 hours of payment if the order was placed by mistake and has not yet entered production or been dispatched. In those cases the purchase amount is refunded.

Made-to-order furniture is final sale after that window: it cannot be cancelled for a refund and cannot be returned because of a change of mind, fabric, color, or configuration.

In-stock items, when identified as such on the confirmation, may be returned within 15 days of delivery if unused, unassembled, and in as-new condition. You pay return shipping. Details, including damaged or incorrect goods, are in the Return and Refund policy.

11. Warranty

New FEYDOM products sold by DVOUCH, LLC include a five-year limited warranty on structural faults (frame including springs, connectors, and legs) and a two-year limited warranty on fabric removable covers, foam, and cushion fillings, as set out in the Warranty page. That limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state, including rights under the Magnuson-Moss Warranty Act and the New York Uniform Commercial Code.

12. Communication

By using the Site, including when you contact us or complete a purchase, you consent to be contacted by DVOUCH, LLC about your order, delivery, and related service, using the contact information you provide. Marketing messages can be stopped at any time as described in the Privacy Policy.

13. Intellectual Property

  1. All content on the Site, including text, photographs, graphics, logos, design, and software, is owned by F ONLINE, DVOUCH, LLC, or their licensors, and is protected by U.S. and international intellectual property laws.
  2. You may view and print pages for personal, non-commercial use. Any other reproduction, copying, or distribution of Site content, including for commercial purposes, without prior written permission, is prohibited.

14. Third-Party Content and Links

The Site may contain links to third-party websites. Those sites are not controlled by F ONLINE or DVOUCH, LLC. Inclusion of a link is not an endorsement. Your use of third-party sites is at your own risk.

15. Customer Duties

  1. Provide accurate contact and delivery information.
  2. Follow care instructions on the sewn-in label and on the Site fabrics pages. Damage from improper cleaning, misuse, outdoor use, or excessive heat, moisture, or sunlight is the customer's responsibility.
  3. Cooperate with the carrier to schedule delivery within a reasonable time after the goods are ready. Storage fees may apply if you delay receipt beyond the period stated in the shipping communications.

16. Disclaimer and Limitation of Liability

THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, F ONLINE AND DVOUCH, LLC DISCLAIM ALL WARRANTIES REGARDING THE SITE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DVOUCH, LLC'S TOTAL LIABILITY ARISING FROM A SALE IS LIMITED TO THE AMOUNT THE CUSTOMER PAID FOR THE AFFECTED PRODUCT(S). NEITHER F ONLINE NOR DVOUCH, LLC IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, ARISING FROM USE OF THE SITE OR FROM A SALE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY FOR FRAUD OR FOR PERSONAL INJURY CAUSED BY GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

17. Privacy

Personal information is handled as described in the Privacy Policy and Cookie Policy.

18. Changes

We may change these Terms by posting an updated version on this page. An order is governed by the version in effect on the date the contract is formed. Continued use of the Site after posting constitutes acceptance of the updated Terms for Site use.

19. Governing Law and Venue

These Terms and any sales contract are governed by the laws of the State of New York, including the New York Uniform Commercial Code, without regard to conflict-of-law rules, except that the Magnuson-Moss Warranty Act and other mandatory federal consumer-protection statutes apply to the extent they cannot be varied. Subject to rights that cannot be waived, exclusive venue lies in the state courts of Queens County, New York, or the United States District Court for the Eastern District of New York.

20. Contact

DVOUCH, LLC
20 Hallets Point, Suite #2206
Astoria, NY 11102
United States
newyork@feydom-usa.com

Questions about the operation of the Site: info@feydom.com.

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