Shipping Policy

Last updated: 1 November 2026

Where We Deliver

DVOUCH, LLC delivers in the State of New York. We may also deliver to other U.S. states where there is no local FEYDOM distributor. We do not deliver to a state that is served by a local FEYDOM distributor; customers in those states should contact that distributor.

Delivery charges depend on the product, the destination ZIP code, and the service level. They are calculated and shown at checkout. There is no single nationwide flat rate on this page.

Delivery Options

• Standard delivery: packaged goods brought to the agreed point at the address (often curb, lobby, or threshold). It does not include unpacking, assembly, or removal of packing materials. Smaller items are sent by USPS.
• White-glove / in-home delivery: offered only for sofas. The team brings the goods into the room, unpacks, assembles, and removes packing materials. Availability and price are confirmed at checkout or by email. Email newyork@feydom-usa.com to request this service if it is not shown for your order.
• Warehouse pickup: if offered for your order, you collect the packaged goods at the location and time we confirm. Risk transfers at pickup.

Carriers vary by destination. We use professional furniture carriers and, where suitable, other freight partners.

Delivery Time

Made-to-order products are typically delivered in 15 to 20 weeks from the date of your order. That period is an estimate. International transport, customs, weather, carrier capacity, and other events outside our control can change the actual delivery date. We will update you when the shipment is in motion and when a delivery appointment can be set.

Customer Responsibilities

• Provide a complete address, access notes, and a reachable phone and email.
• Confirm that packaged modules will fit through the building's openings.
• Be present for the appointment or arrange an adult to receive the goods.
• Inspect and note damage or shortage on the carrier receipt before signing.

Failed Delivery and Storage

A missed appointment without timely notice, or an address that cannot be served as described, may result in a failed-delivery charge set by the carrier. Storage fees may apply if goods that are ready cannot be received within the period stated in our shipping message.

Changes

We may update this Shipping Policy. An order is fulfilled under the policy and confirmation in effect when the contract is formed.

More Information

See Ordering and Delivery and the Terms and Conditions. Questions: contact form or newyork@feydom-usa.com.